Customer support teams
Help more customers at once.
Agents stay signed in to each customer's account while they work, so they can see what the customer sees and take the next call without losing the last one.
Help deskagent.avery
District 114admin view
District 207teacher view
District 311parent view
One window. Every line is its own login. Example accounts.
Sound familiar?
What it replaces
Logging out of one customer account to open the next
Losing your place when the phone rings mid-chat
Asking customers for screenshots of what they see
A login per customer
Open each customer's account in its own identity and keep them all open.
Calls without lost work
Switch workspaces to take a call, then come straight back to the chat.
Same setup for every agent
Share workspaces so a new agent starts with the team's layout.
“It really helps from a customer point of view because we can take more on and help more customers.”Frontline Education support team. Agents went from “two clients at once” to 4–5.
Try it with your own accounts.
Every feature for 14 days. No card needed.